Q1. What is Interpay?
Interpay Africa ( “Interpay Africa,” “we,” or “us“ ) knows that you care how Personal Information
about you is collected, used, shared and stored. “Personal Information” means information
which personally identifies you. “Affiliate”, means a company which we own or control, a company
that owns or controls us, or a company that is owned or controlled by the same company
that owns or controls us.
We are committed to protecting our customer's Personal Information. This Privacy Policy explains
what Personal Information we collect about you when you use our Interpay Africa platform
(the “Service“); whom we share it with; and how you can control the collection, correction
and/or deletion of Personal Information.
This Privacy Policy should be read along with our Terms of Use posted on our website (“Agreement“)
and all other operating rules, policies and procedures and additional terms and conditions
published on our Website(all of which are incorporated by reference) which governs your
use of our Website and Service. Capitalized terms, if not defined in this Privacy Policy, are defined
in the Agreement.
Interpay Africa complies with the data protection frameworks as set forth by the Ghanaian Data
Protection Commission regarding the collection, use, and retention of personal data. Interpay
Africa adheres to the industry best practices and is committed to providing its users with sufficient
notice, choice, security, data integrity, access, and enforcement of data protection principles
and standards.
Personal Information We Collect or You May Provide
You provide us with the following Personal Information when you register to be a wallet holder:
- Your full name
- Your email address and telephone number
- Your bank account information
- Your date of birth
- Your location
If you join as an entity, you will provide us with the following Information in addition to the Personal
Information you provide when you register to be an Interpay merchant:
- Your registered business name and address
- Your Tax ID and company registration number
- Your contact information such as telephone number and email address
- Your bank account information
- Your logo
We may obtain address information about you from third party sources, for fraud prevention or
for legal compliance.
We may collect Personal Information from you as a result of your email communications with us
or your public media posts which we may retain along with our responses. Any Personal Information
you publicly post online is without any expectation of privacy or confidentiality.
We may also sometimes collect and disclose information about how users use our Website,for
example,by tracking unique views received by pages of the Website or the domains from which
users originate.This information is not personally identifiable. We may also use “cookies” to
track returning users to our Website. A cookie is a piece of software that a Web server can store
on the user's PCs and use to identify the users should they visit the Website again. Information
collected may be associated with non-public personal information users provide us through our
Website.
Information we share with service providers or joint marketers
We may disclose all of the information we collect, as described above, to our Affiliates and to
third party entities that perform services on our behalf or with who we partner or are affiliated
with in connection with the services we provide to you, including but not limited to financial service
provider who provide services to us, those who assist us in preparing and mailing statements
(if applicable) and responding to customer inquiries, to those who perform marketing services
for us and to financial institutions that are not our Affiliates with whom we jointly offer financial
products or services. You do not have the right to opt out of the disclosure of this information.
How We Use Your Personal Information
We use your Personal Information to operate, maintain, and provide to you the Service and
conduct our business. For example (and not limited) to:
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Register as a User and to identify you when you sign-in to your account
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Administer your account or funds
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Respond to your inquiries, customer service requests, complaints
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Verify activity as we deem necessary
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Send you a newsletter or other promotional communications
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Conduct research and analyze data to improve our Service or customize our communications
with you
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Communicate with you
How We Share Your Personal Information with Third Parties
We will share your personal information with third parties only in the ways that are described in
this privacy policy. We do not sell your Personal Information to third parties.
We may share your Personal information:
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As required by law, such as to comply with reporting requirements, a subpoena, or similar legal
process.
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In connection with an investigation of fraud, intellectual property infringement, piracy,or other
unlawful activity or as we believe reasonably necessary to protect or enforce our rights, protect
your safety or the safety of others.
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With any other user, contributor, campaign owner or third party with your prior consent to do
so as described in this Policy.
We may provide your personal information to companies that provide services to help us with
our business activities such as processing your payments and offering customer service. These
companies are authorized to use your personal information only as necessary to provide these
services to us and are obligated to keep your information confidential. Some of our pages utilize
framing techniques to serve content from our service providers while preserving the look and
feel of our site, such as when you enter credit card information. Please be aware that you are
providing your personal information to these third parties and not to Interpay Africa.
If Interpay Africa is involved in a merger,acquisition,or sale of all or a portion of its assets or
bankruptcy, you will be notified via email and/or a prominent notice on our Website of any
change in ownership or uses of your Personal Information, as well as any choices you may
have regarding your Personal Information.
How We Store and Protect Your Personal Information
We may store Personal Information in locations outside our direct control (for instance, on
servers or databases co-located with hosting providers).
We use Security Sockets Layer (SSL) encryption technology to encrypt sensitive personal information
(such as your payment information and geolocation) before it travels over the internet.
Credit card numbers are never stored on our database or servers.
The security of your personal information is important to us. We follow generally accepted standards
to protect the personal information submitted to us, both during transmission and once we
receive it. However, no method of transmission over the Internet,or method of electronic storage,
is 100% secure. Therefore, we cannot guarantee its absolute security.
Compromise of Personal Information
We will promptly notify those persons whose Personal Information is compromised. Notwithstanding,
Interpay Africa does not accept liability for any unintentional disclosure or a disclosure
that occurs due to a security breach of our systems or facilities.
User Access and Choice
You may, of course, decline to submit Personal Information to us; in which case, you may not be
able to become an Interpay Africa merchant or wallet holder or use the Service.
If your Personal Information changes, you may correct, update, amend, remove, or ask to have
it removed by contacting the email address listed below. If you no longer desire our Service, you
may contact us directly. We will respond to your request within 30 days.
We will retain your Personal Information permanently, however we will use your Personal Information
for as long as your account is active or as needed to provide you services. We will retain
and use your Personal Information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
Notification, Electronic Communication and Opt-Out
You consent to our using your email address to send you Service-related notices, including any
notices required by law, in lieu of communication by postal mail.
Upon registration, or on other areas of the site, you may opt-in to receive periodic messages
from us, including changes to features of the Service, newsletters, promotions and special offers.
If you wish to subscribe to these emails, we will use your name and email address to send
them to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or
marketing emails by following the unsubscribe instructions included in these emails. Opting out
may prevent you from receiving email messages regarding updates, improvements, or offers.
Children’s Privacy
Protecting the privacy of young children is especially important. Interpay Africa does not knowingly
collect or solicit Personal Information from anyone under the age of 18 or knowingly allow
such persons to register. If you are below the age of 18, please use our Service with adult supervision.
If you are under 18, please do not send any Personal Information to us. If we learn
that we have collected Personal Information from a child under age 18, we will remove that information
as quickly as possible. If you believe that we might have any Personal Information
from or about a child under 18, please contact us at the contact information below.
Changes to Our Privacy Policy
If we make a material change to our privacy policies and procedures as to the collection, use or
disclosure of your Personal Information, we will post a notice of those changes on our Website
or notify you by email (sent to the email address specified in your account) to keep you aware of
what information we collect, how we use it and under what circumstances we may disclose it,
prior to the change becoming effective. You are bound by changes to the Privacy Policy when
you use the site after those changes have been posted. We encourage you to periodically review
this page for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, the Services of this site, or your dealings
with this Website, please contact us at No.5 North Ridge Close, P.M.B CT 121 Cantonments,
North Ridge, Accra, Ghana.
